We were happy to receive an email from homeowners at the Grande North High-Rise Building:

"We have lived in the Grande North for seven years.  During this time, the ResCom staff has kept our building beautifully clean.  In addition to the staff being professional, they are kind and thoughtful.  Our head Engineer, Cruz, is very capable and willing to help residents with all types of major and minor issues.  He is a true gentleman and we are lucky to have him in the building. Two janitorial staff personnel who have been with us for a long time are Norma and Lupita.  They are kind and go beyond what is expected.  We are very lucky to have ResCom caring for our building".

Thank you Pat and Phil Pressel for your kind words!

Hi Mark,

I know we haven't had the opportunity to meet, but I wanted to reach out and thank you.

In the time I have been with Walters Management Jim Hartland has done an outstanding job for Liberty Station 7 Association and Liberty Station Community Association.

I'd like to list just a few of the things Jim does for Walters, the Associations and myself:

  • Works within budget constraints
  • Provides appropriate recommendations
  • Proactively points out items needing attention
  • Provides guidelines and accountability to other subcontracts and for RFP's
  • Holds his team and onsite staff accountable and is available to train & coach
  • He is direct and to the point; making sure I know options and consequences
  • Jim is working with me to create long term Preventative Maintenance Schedules for each Association
  • Jim takes responsibility for the quality of work completed and accuracy of bids provided (not always easy); this has created more and more opportunities for additional bid work outside of contract
  • Jim is up front and has built a relationship of trust based on solid recommendations and follow through; creating an opportunity to triple the onsite contract

This list is not exhaustive, as there are many other things Jim does to ensure the quality of service provided is what it should be.  It is a pleasure to work with a vendor I can rely on to get the job done properly, within budget and on time.  If all my vendors had the same attention to detail and work ethic Liberty Station would be a 4 star property.

Regards,

Tara

Tara Graviss, CMCA, AMS, CCAM | Community Association Manager
Liberty Station Community Association | 2701 Lytton St., Bldg. 21, San Diego, CA 92106

Hi Steve,

One of our Wateridge homeowners, who is the husband of a former Board member, asked me to pass some positive feedback on to ResCom. Jeff said, “I would just like to let you know and hopefully you can pass this along to ResCom, that not just this effort, but also other jobs they've done around the complex have been great. They really do a nice job in whatever we ask of them. Great company and great staff.”

Also, I was very impressed with Adam (I believe was his name) when he stopped by yesterday to pick up the new doggie bag dispensers and boxes of bags. He was very friendly and mentioned he would fill the new dispensers with bags once installed – a task I hadn’t even thought to include on the work order! It’s little things like that that reflect the character and professionalism of a person.

I echo everything Jeff said, and love to work with everyone at ResCom.  Thank you!    J

--Karin

Karin Harrison | Senior Community Association Administrator

9665 Chesapeake Dr. #300, San Diego, CA 92123-1364

858.576.5574 direct  | 858.495.0900 office | 858.495.0909 fax

Morning Gents:

I just received your invoice and will send you payment today. I can’t thank you enough for stepping to the rescue. Thank you so very much for your professionalism and good work! My Mother is very happy with the results.

Take care.

 Karen Karen D. Conlon, CCAM President & CEO CACM, Inc.

 

The following e-mail was sent to the management offices of the Pinnacle Marina Towers: :

"Maria Barajas does a tremendous and outstanding job (with her janitorial duties).  She is very thorough and detailed.  I am sure her attention to detail is evident in all of her of her janitorial assignments.  Most importantly, she is very courteous and always, always, always has a smile on her face."

Resident of Pinnacle Marina Towers, San Diego

"With all of the craziness in this business it is easy to forget to show appreciation or to say "thank you", so please let (your employee) Steve Salazar know that I think he is doing an awesome job. I have been very impressed with his work ethic, and it shows that he takes pride in keeping Otay Ranch Three looking good. It makes my job easier knowing that he is there, day in and day out, because I know things are getting done and more importantly, getting done right".

Leanne Ardilla, CMCA, CCAM
Community Association Manager
Walters Management

"I wanted to take a quick moment and let you know how pleased I am with Paul's performance at the property yesterday and today (La Costa Greens).  He has been working non-stop, keeps me updated, is friendly to residents and shows a strong work ethic.  I really appreciate the job that he is doing and thought you should know."

 

Christine Hurdle
Recreation Director, La Costa Greens Clubhouse
Walters Management

To the staff at Rescom,

I want to send a special note of appreciation for taking care of a recent call to replace lighting at the tennis courts. I see you replaced the lights and went beyond and tested all the court lighting, removed the broken base of the old lamp and basically insured that the Board and community is happy!

So good to work with reliable vendors! Thank you.

Respectfully,
Judi Thomson, CCAM
Certified Community Assocition Manager (CACM)
N.N. Jaeschke, Inc.

I just wanted to let you know that the board president called to let me know that the clubhouse looks absolutely wonderful!  He said he is so impressed with what you all  have done and wanted me to pass this along.  Please let the crew know how much their work is appreciated.

Sheryl Sharp, CMCA, AMS
Executive Vice President of Operations
Curtis Management Company

I wanted you to know that at the last board meeting, the President commented to the entire board what a first class job that you did in his unit.  He was pleased with the professionalism, care that was taken, and the clean up.  He was especially impressed with your communication and follow up.

Great job!
Don Miranda Kerl, CCAM | VP – Finance & Operations| SK Association Management, Inc


I just wanted to take a moment to share some thoughts with you about the services provided. Maria Leon and her staff have been doing an outstanding job at keeping our restaurant beautifully clean. Aside from the daily clean up, her team manages to focus on the details like the A/C vents, lighting and high dusting jobs that seem to be constantly overlooked elsewhere. As a chef/manager my time is precious and when I don’t have to be the one to point out the details that should be obvious I can focus my attention where it belongs, with my guests’. I can’t tell you how many times I have been in restaurants only to notice their dirty vents, dusty tv’s, burned out lights, etc. While one might not notice these things upon a quick glance, when everything is perfect one can’t help but notice how good a place feels when everything is in order. Kudos to ResCom and your team of professionals! I wish more places had the foresight to hire a service as thorough and professional as yours. Please feel free to put me in your rolodex of references as you score high marks with us here at Proper.

All the best,

Sean Erik Magee
Executive Chef, Proper Restaurant

795 J Street
San Diego, California
[92101]

Hello ResCom Staff,

I thought I would let you know how pleased the "Lakes at Carmel Del Mar" is with Marty and his workmanship.  Kingsley Petersen, Board President who is the primary contact person with Marty, is especially appreciative of Marty's meticulous work and proactive measures that he takes at the Lakes property.  Per Kingsley, "Marty treats the Lakes as if it were his own home".

Thanks Marty!

Lee leibenson, Senior Property Manager

The Walters Mananagement Group